Click on a link below to view the Questions and Responses

1. How much is charged for Shipping and Handling?
2. How can I save money by ordering from SoccerHelp?
3. When will my order be shipped?
4. What carrier does SoccerHelp use for shipping?
5. What state does SoccerHelp ship from?
6. What is the backorder policy?
7. How long will it take to receive my order?
8. How can I return defective merchandise?
9. How can I request a refund for a subscription to Soccerhelp Premium?
10. I have changed my mind and want to add special shipping.
11. I want a combo not listed?
12. I live in Canada, will you ship to me?
13. I live in Canada and have an US address to ship to.
14. International Shipping, will SoccerHelp ship orders internationally?
15. What happens if I don't receive an order?
16. How can I ask a question?
17. I do not like to use my credit card number online.
18. Who is SoccerHelp?
19. Do you ship to United States APO/FPO addresses?

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1. How much is charged for Shipping and Handling?

Shipping and Handling charges vary by product and are listed with the product. Discounts are given for additional DVD's on the same order and the S&H cost for patches is low. You can go to this page to read basic information: How To Save Money By Ordering From SoccerHelp

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2. How can I save money by ordering from SoccerHelp?

Click this link to read about how to save money: How To Save Money By Ordering From SoccerHelp

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3. When will my order be shipped?

We usually ship all orders received before 1 PM CST the same business day and after 1 PM are usually shipped the next business day.

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4. What carrier does SoccerHelp use for shipping?

We use U.S. Postal Service for most orders. Some overnight requests are sent to Fed Ex, DHL or UPS.

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5. What state does SoccerHelp ship from?

We are located in Tennessee, USA.

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6. What is the backorder policy?

In three years, we have never had to backorder anything. I make an effort to keep plenty of stock. I would take an item off line if I didn't have the stock to fill it.

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7. How long will it take to receive my order?

U.S. First Class mail should take 3-5 business days, U.S. Priority Mail - 2 or 3 business days, and U.S. Express Mail - 1 or 2 business days. These are shipping options online and you can choose them when you place your order. If you need overnight shipping, it is available but very expensive by Fed Ex, DHL or UPS. Overnight orders must be placed before 2:00PM CST and you can expect to pay an extra fee (usually $20.00 to $30.00 ). International orders usually arrive in 9-10 business days, but sometimes arrive much sooner.

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8. How can I return defective DVDs?

Please call: Toll Free 1-888-373-7745 for a Return Authorization. I will pay the postage and give you instructions for returning your merchandise. Please read http://www.soccerhelp.com/shshop/information.php?info_id=4#backorders for our complete refund rules.

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9. How can I request a refund for a subscription to Soccerhelp Premium?

If you request a refund within 30 days for your Premium subscription, I will refund with no questions asked. Simply click here to send us an email requesting your refund. Your full subscription price will be returned to your credit card. It will show on your credit card statement in 1 or 2 statement cycles. We refund the same day, but don't control when it shows on your statement.

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10. I have changed my mind and want to add special shipping.

Once an order is completed, we do not have access to your credit card information. This is a security measure for your benefit. You can go back on online and order the special shipping alone with a comment to us about which order to apply it to. Or you can call me at 1-888-373-7745 to order the special shipping. This must be done quickly, after you place an order. We mail out most orders the same day.

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11. I want a combo not listed?

You can combine single DVDs in your order and the shipping will be adjusted by us on the order desk. Our formula is: the highest single shipping charge of the items you have ordered plus $1.95 per each additional DVD.

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12. I live in Canada, will you ship to me?

Our Custom's experts tell us that DVD's should not incur custom duties but patches may have customs duties added. In certain Provinces, there can be additional taxes added. If you live in Canada, you are probably very familiar with these issues and know what you can expect. We do not try to estimate custom duties or include that information in our invoice. You, as the customer, will handle that part of the shipping process. There is a flat additional shipping cost of $10.00 for shipping to Canada. Click Here to read all the details and instructions for Canadian Orders

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13. I live in Canada and have an US address to ship to.

To order if you live in Canada and have a US address we can mail to, please call me toll free 1-888-373-7745 or use the mail order form: http://www.soccerhelp.com/How_To_Pay_By_Check.shtml

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14. I do not live in the US or Canada and would like to place an order. Is this possible.

We are located in Tennessee USA and ship to the 50 United States, APO/FPO addresses, and countries listed below. We will ship large patch orders (200 or more patches) to Australia, Canada, Hong Kong, Israel, New Zealand, Singapore and the UK. will ship large patch orders (200 or more patches) to Australia, Canada, Hong Kong, Israel, New Zealand, Singapore and the UK. The only DVDs we promote for sale outside North America are SoccerHelp Foot Skills and Soccer Moves Training Program (Motor Memory Training and Aerobic Workout) DVD, Coach Doug SoccerHelp Method of Coaching Ages 3, 4, 5 & 6 DVD and Anson Dorrance & Tom Stone Soccer Clinic DVD. If you order other DVDs, be sure they will work in your DVD player and on your television. We charge an additional $10 USD for shipping to Canada and an additional $30 USD for International Express Shipping to other countries. The International Express Shipping is trackable (we had to start using that because of shipping problems). We DO NOT guarantee delivery by a certain date and you (the buyer) are responsible for any customs charges, fees or taxes imposed by your country. NOTE: We have affiliates in Canada and the European Union who sell our patches and will be adding other countries.

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15. What happens if I don't receive an order?

We mail the same or next day, so if you don't receive your order promptly please email and let us know. We will resend if an order is lost at no charge to you.

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16. How can I ask a question?

Please click here to send us an email. We check our mail throughout business hours. You will get an answer quickly.

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17. I do not like to use my credit card number online.

We're sorry, but we now receive so many orders it is impossible for us to accept checks or money orders or fax orders unless you are an institutional customer. If you are an institutional customer, you may call 888-373-7745 to discuss payment and billing procedures.

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18. Who is SoccerHelp?

David and I are a "soccer family" just like yours. My husband is a Commercial Real Estate Broker and sells shopping centers in the US and I am a retired Electrologist in my other life. David wrote a soccer manual in 1995 for his recreational league to use. It somehow made its way to other places and we began to get calls from all over the country requesting copies of the manual. Things just seemed to happen after that. His secretary put it on line for a class project in a computer html class she was taking. Now it is my full time job for the last four years and I love it. I try very hard to make sure everyone is pleased with what they have purchased. I have three brilliant programmers, a priceless personal assistant, 2 great women who put together the orders and a couple of teenage sons that pitch in if I need extra help, but most things get my personal attention. David is of course my "soccer expert" and writes all the soccer information and reviews new videos. He answers email questions occasionally when he has time. Some of your questions may have been answered on the Coaches FAQs: http://www.soccerhelp.com/Coaches_FAQ.shtml

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19. Do you ship to United States APO/FPO addresses?

Yes. Most orders are sent either First Class Mail or US Priority Mail. Express Mail can also be purchased at additional cost.

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Privacy

All personal information submitted with your order is just that... Personal. We only ask for information that is necessary to process and ship your order, or contact you with questions or problems related to your order. We do not sell, trade or publish any personal information from any of our customers.

David and Kay Huddleston
SoccerHelp