**Working Days- Our shipping department, as well as most delivery companies operate Monday through Friday. Weekends and holidays are NOT counted as working days.

International Shipping

We are located in Tennessee USA and ship to the 50 United States, APO/FPO addresses, and countries listed below. We will ship large patch orders (200 or more patches) to Australia, Canada, Hong Kong, Israel, New Zealand, Singapore and the UK. will ship large patch orders (200 or more patches) to Australia, Canada, Hong Kong, Israel, New Zealand, Singapore and the UK. The only DVDs we promote for sale outside North America are SoccerHelp Foot Skills and Soccer Moves Training Program (Motor Memory Training and Aerobic Workout) DVD, Coach Doug SoccerHelp Method of Coaching Ages 3, 4, 5 & 6 DVD and Anson Dorrance & Tom Stone Soccer Clinic DVD. If you order other DVDs, be sure they will work in your DVD player and on your television. We charge an additional $10 USD for shipping to Canada and an additional $30 USD for International Express Shipping to other countries. The International Express Shipping is trackable (we had to start using that because of shipping problems). We DO NOT guarantee delivery by a certain date and you (the buyer) are responsible for any customs charges, fees or taxes imposed by your country. NOTE: We have affiliates in Canada and the European Union who sell our patches and will be adding other countries.

Canadian Buyers Click Here To Avoid Duties On Patches

UK and EU Buyers Click Here To Avoid Duties On Patches

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Policies

Backorders

We strive to make sure all items are ready to ship, but occasionally some items are out of stock. Generally, we will ship the available items immediately, with your backordered item(s) shipped ASAP. Regardless of how many separate shipments are required to fulfill your order, your shipping costs will remain the same. You will never be charged more for multiple shipments. When you pay with a credit card, backordered items are not charged until they are shipped. In the very rare instance an item will be on backorder for more than thirty days, we will notify you and give you the option of canceling or replacing that item.

Payment Information

For online ordering, we accept Visa, Mastercard, American Express and Discover.

Exchanges/Returns

Videos and DVDs
To return a video or DVD for exchange, merchandise must be returned within 10 days of delivery. Unless defective, videos and DVDs may not be returned after they have been opened. Defective videos, and DVDs can be replaced with the same title only. Please enclose a letter describing the defect. You should return the item to the address from which it was shipped to you. Contact us if you have any questions. You should insure the items shipped and send them by a trackable shipping method. We can only grant an exchange if we receive them in like new condition.

Books
Unless defective, books may not be returned. Defective books will be exchanged for the same title only if returned within 10 days of delivery. You should return the item to the address from which it was shipped to you. Contact us if you have any questions. You should insure the items shipped and send them by a trackable shipping method. We can only grant an exchange if we receive them in like new condition.

Patches
Patches may be returned within 10 days of delivery if they are in like new condition. There will be a $3.00 restocking charge. Patches should be returned to the address from which they were shipped. Contact us if you have any questions. You should insure the items shipped and send them by a trackable shipping method. We can only grant an exchange or refund if we receive them in like new condition.

Privacy

All personal information submitted with your order is just that... Personal. We only ask for information that is necessary to process and ship your order, or contact you with questions or problems related to your order. We do not sell, trade or publish any personal information from any of our customers.

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General Information

Video Formats/Compatibility

SoccerHelp DVDs are either Region 0 (which play world wide) or Region 1 (which play in the US and Canada). Below is a list of DVDs that play world wide. Region 1 discs are intended for use with standard DVD players in North America (Canada and the USA). In most instances they can also be played on compatible "multi-region" DVD players (also known as "chipped" or "region-free" players). They also require an NTSC-compatible television. NTSC is the standard picture format in North America, and differs from the PAL format adopted in Britain and Europe. Region 1 DVDs are usually presented in NTSC format, so you should ensure that your TV is capable of reading the NTSC signal before purchasing Region 1 DVDs. We are unable to guarantee that our DVDs will play in Regions other than Region 1 and are non returnable.

These DVD's are compatible with DVD players world wide (Region 0):

404 Great Goals DVD
All the Right Moves
Anson Dorrance and Tom Stone Soccer Clinic
Coach Doug SoccerHelp Method of Coaching U-4, U-6 and U-8 DVD
Coaching Set Plays 2-DVD Set
Coerver Play Great Soccer 2-DVD Set
England Skills Uncovered DVD
How to Coach Very Young Soccer Players
Just Kickin It
Keeper!
SoccerHelp Foot Skills and Soccer Moves Training Program
Soccer Success One on One Coaching for Parent and Player
Soccer Tactics Attacking and Defending 4-DVD Set
Super Soccer Skills
Systems of Play
Training Championship Players and Teams 3-DVD Set
Training Girls and Women to Win 3-DVD Set
Zonal Defending

**DVD Regions: The DVD region code identifies a DVD's compatibility with the players typically sold in a particular region. Region 0 DVDs play worldwide, Region 1 are for North America (US and Canada).

The following DVD's will only play on North Amercia DVD players (Region 1):
Skill Factor Soccer Pro-Training
Gol! (Brazilian Foot Skills and Ball Control Training)
Mia Hamm Soccer Secrets

Contact Us

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