This Refund Policy is part of the Agreement titled "Terms and Conditions of Use Agreement". Subscribers agree to read that Agreement. We expect that SoccerHelp Premium will be available 95% or more of the time (after 5 years of operation, SoccerHelp Premium has been available 99% of the time). However, this Refund Policy is designed in case the Site is off-line for an extended period of time.
During the first 30 days of a subscription a subscriber can receive a full refund at any time during the first 30 days of the subscription term with no questions asked. However, after the first 30 days of the subscription term, due to the nature of the subscription and the fact that the material can be printed at any time, refunds will only be provided if the entire SoccerHelp Premium site (the "Site") is out of service (i.e., "off-line") and not available to any subscribers due to circumstances within our control (the internet not working, your computer breaking, an internet service provider not providing you with good internet service, acts of God, and natural or manmade disasters are not within our control) (situations qualifying for a refund are hereinafter referred to as those where the Site is "Avoidably Unavailable"), and then only upon request and according to the following policy:
- A subscriber can receive a full refund at any time during the first 30 days of the subscription term with no questions asked.
- After the first 30 days of the subscription term, a subscriber shall be eligible for a refund if the Site is Avoidably Unavailable more than 10% of the time during a thirty (30) day period; specifically, this means the Site must be Avoidably Unavailable for more than 72 hours during a thirty (30) day period. In this case, the refund shall be calculated from the date we receive the refund request and shall be made on a pro-rata basis from the date of the request, however the refund shall be the resulting amount less $12.95 (US), which is the estimated value of the first month's subscription.
To apply for a refund, contact us at this link "Contact Us" from SoccerHelp.com. Refunds will be processed by us and not by the payment processing agent.